Jul 18 2011

Has Canon Got Another Digicam Product Recall on Their Hands?

Published by at 10:56 pm under General

The idea of product design defects is an engaging one. Should manufacturer be held responsible for any and all repairs to a product after it’s been sold to consumers and a widespread problem has been found? If the defect isn’t major, and has little influence on the operation of the product should they continue to be made to mend it? Who decides if a fault is indeed ‘minor ‘ and how if the full process best be handled?

There are 1 or 2 examples lately of consumer digicams that have well-known defects, but the manufacturers’ employees when asked about the problem will state they have never heard of it before. All the major camera manufacturers are guilty of this, so it appears to be the policy of each company to reject knowledge of a difficulty unless made to do so legally.

When an enormous issue appears with a product, and the manufacturer knows the problem, they should fix it. That does make sense. As an example, it is announced that the Ford Motor Company decided it might be less expensive in the longer term to NOT recall the “Pinto” model vehicles that had a hefty rate of catching aflame and exploding when in certain accidents due to poor design. Instead of fixing the issue before there was accidental, they made a decision it might be less expensive to settle suits against them for wounds and deaths caused by the design instead. Clearly in this situation, the manufacturer should have repaired the vehicle before there was any injury or deaths in the 1st place.

When it comes to smaller electronics, when is it worth it to take the company to court and try to require them to mend the product? As an example, the Canon SD790 hand strap screws always vibrate themselves loose and fall out of the camera. Then the side trim of the camera body including the handstrap itself to fall off, leaving a huge gaping hole in the side of the camera for mud and waste to enter easily.

The screws should be secured with something like “Locktite”, and can be acquired online for about $7 including shipping for a pair. In this case should the manufacturer pay each buyer of this camera $7 or send them two screws and some “Locktite” to secure them? We both know that the only way that would occur is if they were legally forced to do so. The problem is, a legal case will take forever to settle, and the sole folks who actually benefit from it are the counsels, and no-one else.

The lawyers in a case like this, representing many thousands of consumers, could stand to earn $100,000 or more for their time, while the consumer sees just $7 each. Is this fair? Is this justice? The case could take years to settle, and meanwhile all you need is a screw repair kit for your Canon SD790!

A new major issue that is starting to emerge is that the Canon G9 digital camera also has screws that loosen and fall out over time! Now there are many unhappy Canon customers looking for Canon G9 replacement screws as well! Is there no end in site?

A more honorable thing for the manufacturer to do would be to own up to the issue and supply a solution for either a particularly minimal cost to the buyer or no charge . This will go a good way to increase consumer confidence in the manufacturer as well as keeping that shopper trustworthy to the brand so making the money back through future purchase. Unfortunately it appears as though sizeable firms might be too concerned about today to contemplate the future.

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